Diplomacy talent

Business role: Conflict Resolution Specialist

What this talent is

Awareness of feelings, emotions, and mood of others and penetrating through psychological and emotional barriers for rapprochement, tactful settlement of controversial and conflict situations, maintaining peace.

Potential in business

Building trusting relationships and minimizing conflicts in the company.

Personal qualities

• Emotional intelligence
• Active listening
• Empathy
• Communication skills
• Patience
• Tact

Professional skills

• Conflict resolution techniques
• Negotiation skills
• Mediation training
• Communication tools
• Cultural sensitivity
• Legal knowledge

A talent is an innate potential, not a finished skill. Everyone has it developed to a different degree; it grows through practice and real tasks in life and business.

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